Have you checked your spam folder? Have you gone into your support account and checked to see if any responses were made? Have you updated your ticket? If you post your ticket number, the Support Liaison may kindly look into your ticket. =)
Also, if you have had no response after 72 hours, you can post in the sticky (3 Days and Older). Good luck.
Thank you. I did check my spam folder and nothing there. I checked my support account and it didn’t show my ticket at all so I submitted another one. Perhaps I did something wrong…..I am hoping to hear back soon. Thanks again.