Hello, my husband (Ticket 958313 sent in October 13) has gotten a reply saying that they released his account from ban after they refunded him for his copy of GW2, they recommended to continue on the account to buy another copy with the serial number and apply it to his account. He has done this yet the banned response still remains error code: 45:6:3:2126 . Any help so that he can continue playing would be greatly appreciated.
Thank you for your time.