Posting for friend, ticket 902855
We have barely begun playing gw2 as new players since the 1/2 price sale and do not interact with other players except for occasional question about finding tricky vistas, we were in game when he was booted out randomly and account suspended? We were banking and trying to figure out crafting. Completely baffled by what the problem could be and quite frustrated that it has now been 3 days with only an email saying the problem would be looked into. Not sure why policy is guilty until proven innocent but we would at least like a time frame or a reason that this has happened. Not sure how we can fix the problem when no idea what it could be. Thank you for your help.