Showing Posts For anrisa.8560:
Some how the hackers are able to change the email addresses of these accounts they are hacking and us people that own them can not…
Sure you can’t blame Anet for getting hacked but you sure can blame Anet for the total lack of real time assistance. Do you have any idea how frustrating the last 24 hours has been to sit here and watch hackers in my friends sons account and not able to do a single thing about it? You can’t run a 24/7 game and not have some form of 24/7 assistance. Whether it be just volunteer in game mods that can temp disable accounts till real staff can look into it or whatever.
I’m not exactly sure how anyone can think the system is working fine. The lack of customer real time service is appalling.
Is happening to my friends son right now too. Hacker is currently active on his account and there is nothing we can do but sit and watch. The hacker even took the toon to another server.