Guild Wars 2

I encountered this problem for the first time today. While in the process of zoning from Heart of the Mists over to Lion’s Arch, I was disconnected from the client, and now when I attempt to log into that character, the loading screen flips from Heart of the Mists, then Lion’s Arch, then back to Heart of the Mists again, before prompting the Error 7 message.

I am also using a USB modem to connect to the Internet, like many others in this thread, but it hasn’t given me issues before. My alts are able to log in just fine, and use Asura portals without a problem.

I’ve run the diagnostics, and attach the logs below. Hope this helps!

My guild leader is having the exact same issue, applying to change his password and finding out that the new one no longer works. These are his ticket numbers; if you kind folks at support can have a look, it’ll be much appreciated!

Kyowai: Ticket 1: 001:000235:24983 (Password change)
Kyowai: Ticket 2: 001:000883:23747 (New password not working)