Guild Wars 2

So they ARE working today?
What was ur ticket number?

Same here, same problem, same guy that failed to help, good old Lance!

Acc: Zedu

Ticket: 120905-008159

Me neither, not even from a GM, they remove my posts to some other categorie though, thats the only thing they’re doing atm, Are they even working in the weekend? any idea?

Manager: “We must keep our promise,kitten”
Manager: “We need a black sheep… Get me.. Lance!”
Lance: “Yes sir?”
Manager: “Go copy-paste the same answer to all thetickets, regarding what problem!”
Manager: “At least we keep our promise then, yarr yarr!”
Lance: “Yes sir!”

=> 5euro it went like this!

1 Hour left and the so-promised 72 Hours is over!
Only respond i got was from Lance, like every1 has, and nothing good either.
Everyone on the forums are complaining about him, why isn’t a GM showing and confirm this or at least, give us some kind of explenation?!
Acceptable reasons:
- “The guy was drunk”
- “He’s a noob”
- “He’s a Troll”

Still got 1 hour to go.

Acc name: Zedu
Ticket: 120905-008159

I think they sended it to everyone with an open ticket. since it just went up and maybe 1/100 solved there stuff with it. But most of us not. I just hope they will get to the remaining tickets soon.. I was so excited to see a e-mail of them.. but now im even more dissapointed then before… Ah well, back to the waiting game!

Dear Gaile,

I am posting for my friend since his account is still not active.
I just received a e-mail from support, with a link in it that i could change my adress etc,
but its gave me an error.
The hacker changed my email adress of my acount, so i don’t know what more info i can really give to get helped.

This is the error i get:

Account Recovery

There’s been an error. Please contact support.

Use this only when you need to reset your password or disable e-mail authentication as directed by the knowledge base.

Please help, i just want to play, i really wouldn’t whine about gear or gold stolen, i can farm it all back.
Just want that account back, thats all i’m asking.
Ty.

Acc Name: Zedu
Ticket: 120905-008159

I just re-updated it.
But i hope the reply here goes faster.
Yes, i also wanted to make a topic, but the mod directed me to a convo with a non-fitting title. This one fits perfectly.

I’m wondering if ArenaNet also works in the weekend? Or are we screwed and have a weekend of playing outside in the bright, shiny sun :p?
Wish Gale was here to fix things, i’m sick of waiting and when i finally get a reply, it’s to change my pasword….
Yet again, the hacker changed my e-mail adress linked to my account, so i wonder how i would change the password without the current linked e-mail adress to it…
Please read our tickets properly and don’t give a link to pasword reset.
Tyvm.

Zedu – Ticket: 120905-008159

I wonder how you guys know that it was Lance that helped me?
But idd, you are right, he sended me the “solution”, but ye.. i was so excited to see a e-mail, and now i’m even more dissapointed then before.. But ok.. Can a GM please look at my issue? Ty.

Dear Gaile,

I am posting for my friend since his account is still not active.
I just received a e-mail from support, with a link in it that i could change my adress etc,
but its gave me an error.
The hacker changed my email adress of my acount, so i don’t know what more info i can really give to get helped.

This is the error i get:

Account Recovery

There’s been an error. Please contact support.

Use this only when you need to reset your password or disable e-mail authentication as directed by the knowledge base.

Please help, i just want to play, i really wouldn’t whine about gear or gold stolen, i can farm it all back.
Just want that account back, thats all i’m asking.
Ty.

Acc Name: Zedu
Ticket: 120905-008159

I just re-updated it.
But i hope the reply here goes faster.