Guild Wars 2

This means he used same email address and password on some fansite or used very common password. Hackers only need your email, later they run it systematically against something like 5 000 or so most common passwords and in your brothers case, his passwords wasn’t unique enough.

Have you used this password anywhere else like world of warcraft? Starcraft? Diablo3? Because Blizzard got hacked and hackers got the passwords with emails.

The thing is, you don’t have to be hacked, hackers are not coming after you, they are after fansite DB’s as those yield most results. Occasionally companies like blizzard also gets hacked which in turn compromised even most secure passwords.

He fell for phising emails, those were fake emails sent by hackers to get access to his account. After gaining access hackers used his account to farm gold or promote their website which in turn got your brother banned. He should contact costumer support and be more careful next time.

ANet nor any other company for that matter WILL NEVER ASK YOU VERIFY YOUR LOG IN DETAILS. The only thing they will ask you to verify is your email address and to do that you only have to press link in your email. Once link is pressed it WILL NEVER ASK FOR LOG IN DETAILS. If it does, something’s wrong and you should double check address.

There are 3rd party retailers from witch you can buy a copy of the game. That’s how I got mine account. Try searching more popular online shops in your country whether they still got the key or not.

I’m pretty sure you use same email and password somewhere else or you use very easy passwords that are like ’’7eleven’’, ’’porsche911’’, ’’qwe123’’ making it easy to hack your account once email is known.

My advice would be to make separate email address for GW2 account and think of really unique password. However be sure to not use this password anywhere else.

Chances are you accounts were banned because they got compromised as you used your email and password somewhere else allowing hackers to gain access to it.

My advice to everyone who got perma banned because their accounts got compromised:

1. Make unique email for guild wars 2 account. You can use this email for blizzard, ncsoft, microsoft, EA and for other high security companies BUT NOWHERE ELSE. Ofc like in recent blizzard’s case nothings is 100% safe, but with these companies it’s much safer and you can easily make new email like I did after blizzard reported a security breach.

1. Make a really unique password because if hacker gets your email address he will run it systematically against 5 000 or so most common password list and god, if you got passwords like ’’7eleven’’, ’’porsche911’’, ’’iPhone3GS’’, ’’Password’’ you are asking to be hacked as these passwords are very commonly used and they are on most common password lists around the net.

Couple suggestions for really easy to remember and unique passwords;

[First 2 letters of your name][Your phone number][First 2 letters of your last name]
Example: GE84342447634234CL

[Name of your favorite beverage][Your name][Year you were born]
Example; CocacolaGeorgeClooney1961

[Name of the street you live][Your phone number]
Example; WallStreet54755417865

Using details like your name, phone number, social security number in general is a bad idea, but if you make a unique mix of those like I’ve shown before password is very secure unless obtained by other means in which case you should think of new mix and new password.