Showing Posts For ash.2573:
I received the response that I did because the person who answered my ticket didn’t read it. I clearly stated that I wanted my account restored, and he sent me a link to reset my password… after I already stated at least twice that I had done that already.
I was at work when the compromise took place. I could round up about 20 coworkers who would all state that I was at work, as well as the exact times I arrived and left thanks to my employer keeping track of building access.
I hope that I don’t have to go through that trouble.
https://en.support.guildwars2.com/app/answers/detail/a_id/9274
This states that they can restore it. I was quite specific in my wording. It’s quite frustrating when a ticket takes two days to be answered and the person answering it doesn’t even read it.
Hello, my account was compromised by someone who had local access to my computer. I am very interested in my account being restored to prior to this event. This event happened on December 10, 2012.
I opened ticket 121228-000715 on December 27, 2012 after I found out about this tool.
I’ve received two responses, one was asking for more information; after I provided the information I received the second response which gave me the information that I needed to reset my password (which I neither wanted nor requested) and told me that support could not restore characters or items.
How long before someone actually restores my account? I don’t want to play characters that aren’t going to last once my account is restored. Please have someone actually read my ticket, because I have no doubt that I’ll be adding my ticket to the 3 day old list tomorrow as there is no end in sight.
Bump for great justice!
Also I’m the ele mentioned in this duo. Prefer an active, mature, friendly guild who does both PvE and WvWvW.