Showing Posts For ayelienne.8951:

my log in screen isn't showing up.

in Account & Technical Support

Posted by: ayelienne.8951

ayelienne.8951

Same issue here, no login screen appears when I launch app.

Macbook Pro specs:
15-inch, late 2011
Processor: 2.5 GHz Intel Core i7
Memory 4GB 1333 MHz DDR3
Graphics AMD Radeon HD 6770M 1024 MB
Software OS X 10.9.5 (13F34)

Black Lion Trading company

in Account & Technical Support

Posted by: ayelienne.8951

ayelienne.8951

Hey there, at this point, the current issue is a problem with the game code; the developers are working on a fix that they will push out automatically when it’s ready for release. No need to do anything at this point.

Being really new to macs I’m currently extremely confused as to what on earth is going on. I appreciate it is being fixed but I refresh this page often to see if there is a bug fix and people are talking about backing things up and whatnot, I honestly have no idea what’s going on haha. If there is anything I need to be doing for my mac could you guys fill me in?

Black Lion Trading company

in Account & Technical Support

Posted by: ayelienne.8951

ayelienne.8951

Thanks for the post, Ashley! Glad to hear it’s being looked into; hope there’s a quick fix.

Hey guys,

We’re currently looking into this issue and I want to apologize for any inconvenience this may cause. Hang tight! I’ll keep you all updated once I’ve got more information to provide for you all.

Black Lion Trading company

in Account & Technical Support

Posted by: ayelienne.8951

ayelienne.8951

If I can’t get to the gem store, I can’t buy anything, which also means this could be impacting their revenue. I would hope this fact alone would escalate this issue internally.