Guild Wars 2

To Gaile Gray and support team, just got my account back after 9 days thank you I specially would like to thank person who posted my ticked id from facebook to here. But to be fair and honest I would rate your support system 3/10 and that is being fair non biased rating from personal experience. you could change all of this and make this game prosper if you take my suggestion in count.

1) Please move this thread under support account in any of the tab. reason is simple that annoying authentication fraud detection system bans us we can post here even if we wait for like 12 days.

2) Gaile Gray please create a guild wars 2, facebook page for 3 day old ticket thread reason stated above and would make all our lives so much better.

3) I am sorry but please dont ignore the players we put in effort of updating on our ticket at least you could do same in give us reply and status update time to time, I understand your staff is busy but try to see from our point of view. When you simply stay silent we feel like no one cares for us, and we get frustrated.

4) Finally please get rid of that annoying auto baning system I.E fraud detection I am just ball parking this but I guessing 25% of your player base loss is because of that and slow response time.