Showing Posts For boogie.1368:

Tickets for Review (3 days and older) [merged]

in Account & Technical Support

Posted by: boogie.1368

boogie.1368

Gaile,

Thank you for looking into my ticket, I do appreciate the effort. However, day 10 or so, Wednesday morning, and my daughter’s account remains suspended.

Ticket 121118-002786-

I have yet to receive a response from support since 11/19, and noticed via the forum that you were checking into it earlier this week. Not to beat a dead horse, but all info has been submitted, she played the game a whole ONE time with me, and in no way, shape or form, violated any TOS etc…

Please restore her account asap, she’d really like to see a bit more of the game than the opening, and for 59.99, she deserves to!

Thank You

Tickets for Review (3 days and older) [merged]

in Account & Technical Support

Posted by: boogie.1368

boogie.1368

Ticket 121118-002786

Day 3- My daughters account was caught in the “suspension glitch”. I’ve provided all necessary purchase/account information and yet 3 days later, 1 response claiming you’re investigating from 11/19, and nothing since. As I stated in the original and subsequent support requests, she has played the game a mere ONE time, with me, there is no way she violated any TOS etc. Fix your mistake! (we’ve also tried logging in without a response from support to no avail!)

I’d appreciate her account restored TODAY!

Thank You…