LAG. DISCONNECTS. peak time BT ISP throttle?
in Account & Technical Support
Posted by: bunimomike.9732
in Account & Technical Support
Posted by: bunimomike.9732
I would definitely recommend asking your Landlord how old the contract is. Updating it will probably save you money. It did with me. If you’re thinking of staying there for another year, then you have nothing to lose (and possibly everything to gain). :-)
in Account & Technical Support
Posted by: bunimomike.9732
Firstly, thank you very much for doing so much legwork with the problem, everyone. It means that after 30 mins of reading (last night) that I should hopefully have this fixed in the next few hours (24 hours, tops).
I’ve called BT. Found that my contract was one of the early Infinity 2 contracts and that (whatever appears to be) P2P traffic is managed. 4pm to 11pm on the weekdays and {gulps} a whopping 9am until midnight on the weekend! Argh!
So… definitely check how old your contract is. I upgraded to the Infinity 2 but the contract, itself, wasn’t new enough. They’re sending me a new Home Hub 5 (I’m on 2) through the post. £6 P&P. Also, the contract is now a few pound cheaper per month and I’ve removed the “extras” from the landline too. So… good news all ’round!
Hope everyone else gets their problems sorted.
Mike.
ps. call them. Don’t use Live Chat. Useless and sluggish compared.
Update: I’ve popped into Lion’s Arch (Under Attack) and had three lag-free runs which is great. Haven’t been able to do that for days. Looks like my new contract has kicked in already and no more lag or latency (or at least no more than normal when 150 people turn up to help you in battle!) :-)
(edited by bunimomike.9732)
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