Guild Wars 2

Thankfully my account is now back up and running! Thank you very much for reactivating it, it is very much appreciated! I almost came close go actually going out and having a social life, it was a close call but I can comfortably go back to holing myself up with my room with a cup of tea and Guild Wars!

Whilst I understand and appreciate the point people are making about how the staff are doing their best to resolve these issues, I still find this service appalling.
The only information I have seen from a member of staff or even acknowledgement that there is an issue, was a short post from Eva and Mike on this forum, which I was kindly directed to by another user with this problem. Yes, I did receive a generic “thank you for your ticket” email but would it not perhaps have been a nice gesture of ANet to send out a message via their social network pages to let people know they’re having these issues? This whole debacle does not inspire much confidence should future issues arise.

I am also struggling with this issue. Last night, my account was working and then this morning, it says my account has been permanently disabled due to “modifying and tampering with the game”
I have never once tried to tamper with Guild Wars, nor do I know how. I did not receive any in game notification on such grounds prior to this morning and despite trying to contact GW through their support pages, Reddit, Facebook and Twitter, it has been so far ignored.
I have put a lot of effort into this game and a hell of a lot of money as I purchase gems to convert into gold (saving for tier 3 human cultural armour) and I find this whole farce to be appalling. I would very much like to be presented with whatever ‘evidence’ Guild Wars have that suggests I have tampered with the game.