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My opinion is that this is way too low priority. I understand there are other important matters, such as the expansion. However, those of us with thousands of hours invested for exclusive in-game items which are missing can’t be expected to be content with the developer’s priorities.
It’s so odd to me that anyone would take to the forums to debate whether or not this bug merits a fix. This is one of the game’s key selling points. It obviously has to be fixed.
I’m just here to echo my hopes that it can get fixed soon!