Guild Wars 2

On behalf of my friend who can not log on i am posting this for him

I’ve supported your game since the first one, look on my original GW1 account and you will see the same characters and the same email address for the account, I’ve also provided my key and still nothing, your company has several options and you’re burning your client base. These problems occurred with SWTOR and look what happened to their base it diminished incredibly within the first 2 months because of issues that cannot be fixed, or are not being handled properly

I can also give you the info on my credit card that I’ve purchased more than 30$’s thus far, and if this is not handled correctly I will fail to see the reason to continuing to support this company.

These purchase’s are within the first 2 weeks as well, and that is more than paying for a sub for any other MMO for a 2 month period, You have No phone support to speed up the process, you have a bot sending emails and not looking over the problems and fixing them. Instead youkitten off customers by doing these steps in order to weed out people who have bad troubleshooting issues. You could easily fix a lot of this with a few people on the phones and keep your client base happy, I’ve called blizzard before and within a hour my problems were solved and it had to do with a hacked account. With this its now been over 72 hours and still no fix on the horizon and I high doubt your staff works on the weekend so now I wait what? a week for an easy fix.

I’ve supported your game since the first one, look on my original GW1 account and you will see the same characters and the same email address for the account, I’ve also provided my key and still nothing, your company has several options and you’re burning your client base. These problems occurred with SWTOR and look what happened to their base it diminished incredibly within the first 2 months because of issues that cannot be fixed, or are not being handled properly, also Incident: 120906-006671 is the number for my issue.