Guild Wars 2

thank you so much for all your help. im just glad that i can play again

update on ticket 656560 please. its been over a week since it went into review.

Gaile Gray

i have submitted a ticket #656560 that was to change my email account so that i could get my account restored the only thing that has happened so far is i recieved a reply that my email has been changed. could u look into this please. i did as you said for me to do i even put in the subject of the ticket " update to ticket 554090"

i have taken precautions on securing my email so that it is safe now. i really like the game and want to play i miss playing the game but i don’t want to play now and lose what i accumulate now because it will be reset. if i need to make a new email address i can but how do i connect it to the game account i already have?

Gaile Gray

I’m afraid you are incorrect about ticket #554090. You still have not answered my question on why is it ineligible for restoration WHEN IT WAS YOUR SUPPORT PERSON’S FAULT BY GIVING THE HACKER ACCESS TO MY ACCOUNT WHEN HE COULD NOT VERIFY ANY ACCOUNT INFORMATION! I have my account information the serial number associated to the account when i set it up, character name’s, and i remember roughly when i started the account. With me having all of my information that i need and can provide plus i have found the emails between your SUPPORT PERSON LETO AND THE HACKER which i can send you. If my account is ineligible for restoration because your person could not do their job correctly then I believe that is a bunch of crap! I would like to talk to someone else about this issue since you can not answer me or see what I am saying. It would be nice if Guild Wars 2 had a phone number we could call it would make things so much easier.

in regards to ticket # 554090 i would like to know why im not eligible for account reset when it was your support person’s fault that the hacker was given access to my guild wars 2 account with out any account verification. i still have the emails from the support person “leto” and the hacker to prove that i am in the right here. i have all of my account information serial # to the game when i registered and everything

why is my account not eligeable for restoration? your support person gave the hacker access to my account with out being able to verify any of the account information. i do not own a smart phone and therefore could have a mobile authenticator on my account. i saved the email conversation between the hacker and your support person in case you need that information which will show that it was your support persons fault that my account got hacked and i lost everything that i busted my butt to earn on the game. please look into this further and check with the people in the guild Hammer and Anvil on this they can tell you that i would have never have completely sold everything armor that i transmuted to have a certain look and everything else i was saving up for certain things. this is most unsatisfying and not very professional of guild wars 2

i am sorry about the 5 tickets relating to #554090 i wasnt trying to submit more than 1 ticket.

update on ticket # 554090 please?

hello again Lady Gray

can i plrase get an update status on ticket #554090?

I forgot to give the original ticket number which is 554090 please help me get this corrected. I have been playing a little bit since this happened knowing that ill lose all progress im making but its ok as long as I get my account back to where it was. I really enjoy the and would hate to stop playing because of all this but if I loose everything with no hope of getting it back then I just don’t know what to do again please help me Lady Gray thank you in advance.
chaosmordark

Dear Lady Gray
I am chaos mordark and my issue is a hacker some how hacked my email account and emailed your support team asking for help to get into my GW2 account saying that they had a google app for it and couldn’t find their phone. the truth of the matter is I don’t own a smart phone therefore I couldn’t have that on my account also when they asked for help someone by the name leto in your support team asked for a character name and serial # that was used on the account and the hacker couldn’t provide either they gave account name chaosmordark 8517 and not the actual character name saying that they threw the information away so your person gave them access to my account anyway saying that they didn’t need the information. now everything I have worked so hard for over the last year and half plus is gone they wiped me completely out of everything. I can provide my serial # and more than 1 character name to you if I need to I just want my account back to where it was before the hacker took everything. also I have saved the email conversation between the hacker and your support person in case you need that information and I have changed everyone of my passwords making sure that each and everyone is different and unique.

ive been having that same problem and yes its very frustraiting. thank you nogc for putting your fix on there now i can try that i hope it works for me too