Guild Wars 2

Day number 7 for my friend who got hacked, and no response so far other than the initial automated message – nothing to say it’s being looked at, no human response to acknowledge the issue, and in the meantime the hacker has changed his server at the very least. I know he would appreciate even being told a planned timescale for the resolution, especially as it seems a lot of people are finding that even once they have their account back it gets banned for the hacker’s abuse…

Ticket number 120909-007232

I’m also posting on behalf of my friend. His account was hacked and the email changed.
Ticket reference: 120909-007232.
Display name: Bingu.2549
This happened whilst he was playing in game on 09/09/12 approx. 23.00 BST.