Guild Wars 2

I have updated my ticket report from the ban I received at August 31st hoping that it will speed up the process of reviewing my ticket and hopefully lifting the block from my account it received for what I assume was a hacker taking control of my account and attempting transactions for/with real-world money. I’ve posted my ticket on the forum before and have got no answer to this date. My “account appeal” message contains the information you have requested. This is my only ticket posted/created.
The tickets reference number is 120831-016450

I woke up on Friday 31st to my account being banned for “engaging in or assisting with gold or item sales for real-world money”. I have never done such transactions with my short time in Guild Wars 2.

My account activity showed that my account was presumably “hacked” 30 minutes before I attempted to connect by someone in china, and my sibling was able to confirm that my character was currently online and in-game. My character was still logged on for up to 10 more minutes before he disconnected (my character was online even though the account was banned, which I found fairly weird by itself).

I sent an “ask a question” report subjected account appeal from the NCsoft support website ( https://help.ncsoft.com/app/ask ) and not the guild wars 2 website so I am not sure if the confirmation email I received contains the correct ticket you are requesting.

the support-ticket I received was 120831-016450