About a week ago my account was hacked. I emailed support and I happily had access to my account within 24 hours. However, the next day I log on only to find that my account was permanently banned and terminated due to modifying the game, etc. I obviously didn’t hack or modify the game, someone else must have gotten access to my account once again. I submitted my ticket and got my confirmation email. No one has emailed me or responded for over a week. I recently submitted another ticket. Still no response. I would appreciate someone getting in contact with me and at least letting me know that the problem is being worked on.
First ticket: Incident 121003-002116
Second ticket: Incident 121015-000885