I am having the same problem. I have one character slot open. I have tried creating a new character at least 5 times today and even did a repair of the game client and I still get a black screen. I have not seen an error code within the character creation screen. Can someone tell me what’s going on? This same problem happened to me back in January but was able to create a character by using my friends desktop. Is there something wrong with the client for laptops?