Showing Posts For eduedp.8095:
Ticket 959972
My girlfriend is unable to play the whole week just because of this stupid mobile authentication system.
By saying guildcraft I was trying to mention World of warcraft without having to……
How can a serious company take more than 72h just to read my problem?
Thanks. I willl try that post…
If I call guildcraft* company right now saying my account was hacked I get my problem instantly solved.
My girlfriend activated mobile authenticator to prevent some hacking issues she had in the past and she was never asked the authenticator code while trying to access her account over the past 4 months.
Monday, one day after she sold her phone, Guild Wars miraculously is asking the code. Now, she can’t play because doesn’t have the cellphone anymore, GW support doesn’t reply her ticket and she can’t even post on this forum. I don’t recommend this system to anyone. It didn’t prevent hackers to rob her, and now is preventing her to play.
The ticket was opened more than 72h ago. Where is the support? What a sad support. I hope one day Anet realizes it. While in rival companies you get replied instantly, here we don’t even have a phone number to call.
How can I know when she’ll me replied?
My girlfriend activated mobile authenticator to prevent some hacking issues she had in the past and she was never asked the authenticator code while trying to access her account over the past 4 months.
Monday, one day after she sold her phone, Guild Wars miraculously is asking the code. Now, she can’t play because doesn’t have the cellphone anymore, GW support doesn’t reply her ticket and she can’t even post on this forum.
The ticket was opened more than 72h ago. Where is the support? I don’t recommend this system to anyone. It didn’t prevent hackers to rob her, and now is preventing her to play.
What a sad support. I hope one day Anet realizes it. While in rival companies you get replied instantly, here we don’t even have a phone number to call.