Guild Wars 2

GaileGray.9587:

dudemanjac.5184:

What I need to know is that if I sent the prioritized ticket per your instructions on the 31st, and you claim to have everything done up to the 3rd, why am I still out of luck. Am I not being looked at? Did you not really get that far down the line? What is the explanation for why I am still waiting?

Dude — may I call you that? That is exactly what I am trying to figure out. And that’s why I appreciate people providing their ticket numbers.

This isn’t a “Go to the Head of the Class” ticket. I can’t promise that we can wave a magic wand and resolve all these issues. However, with this information, we can dig down into the reason that a ticket from August 31st has not been resolved, when one from September 3rd has been.

If you have been wait, say, more than five days, post your ticket number here, so we can look into the system and try to work out any kinks or glitches.

Thanks for all your help, everyone.

I’ve been waiting since the 29th. My ticket number is 120829-014884.

I closed my other ticket, however I couldn’t figure out how to change the title of my ticket to “Hacked Account- Ticket submitted August 29”. But here’s hoping that closing the other ticket will finally get my account un-banned.
Ticket # 120829-014884

Hello, so my friend posted on here for me but since its been almost another day I figured I should post myself since i finally figured out how to add my serial code to my account so I can actually reply in this forum.

My ticket Numbers are:
120829-014884 (Original)
120904-000694(Re-Submitted since my hacked account wasn’t prioritized)

Since I have added my serial number my 4 digits next to my name have changed. Not sure it it matters but before hand(when I sent the tickets) my username was elegen.5243

Im going to reply to my ticket after I post this to update that I now have my serial code attached and all I need is for my account to be un-banned. Hopefully because of this post or my email reply my account will finally get un-banned since its now been a week since I first started emailing. (Haven’t gotten an email back since Saturday which was the automated reply for my new ticket about priority).

Last thing, should I make another ticket since I still don’t have the right priority? On the forums it says don’t submit multiple tickets but in this link(http://wiki.guildwars2.com/wiki/Game_status_updates) it says to reply if not prioritized right. Also, should I be replying to the original ticket or the new updated ones?

Thanks.