Guild Wars 2

Dear Gaile
I am writing on behalf of my boyfriend Sanctus.3725, trouble ticket reference 130122-000013.
It has been several days since he appealed to remove the ban on his account on the false allegation of gold trading. I myself together with his best friend have already testified to his innocence and awaiting a reply on the matter. We have sent our emails with our explanation and testimony to your support staff, and they assured us a hasty respones but have not come back to us at all.
Please do take note that we are avid fans of Guild Wars 2 and would very much love to support the game for many years to come as long as it is here and running. My boyfriend runs a guild and is beloved by its members, so stripping him away is putting alot of us in distress as he leads us daily in our WvW activities.
On the verge of begging, please look into this matter for us. We look forward to a hasty reply. On behalf of myself, my boyfriend and his best friend, we thank you for looking into this matter with haste in advance.