Hello GaileGray.9587,
I post on behalf on my friend whom has his account blocked since the 11th, he opened the ticket 120911-009121 but had no answer for 5 days now.
Please help him as he encounter the error 122 (which apparently happens also to people having bought the game on the official wesbite), but he pre-orderer, activated his key properly, played since the beta-test, did the email authentification weeks ago, have now a lvl 43 character.. and the support checked his key before the game’s release, to merge his GW and GW2 accounts.
Thanks.