Guild Wars 2

yea I would really like to know how they got it ran a full scan with malwarebytes in safe mode and a Norton 360 scan found nothing but a few cookies. Didn’t share it with anyone. it’s a gaming pc all I use it for is to game and look at official forums.
all my games are from big names like anet sony and so on.

mercury ranique.2170:

It is difficult to judge if the reply was ‘right’ or ‘wrong’ without knowing what you exactly asked. I do think that the agent was being helpfull and somehow misinterpreted your question.

It is good that Gaile is reviewing this and looking into how this failing communication could have happened.

As for blocking an single IP from the servers all together.
Arenanet does do this in some situations. There are however also reasons tot not do this. Many times the computer behind the ip-adress isn’t owned by the hacker, but is a computer that has been hacked themselfes. For a hacker it is an excellent way to hide his true identity and it isn’t difficult. When blocking an IP from the server it also means the hacker simply moves on to an unknown ip-adress. So blocking will have limited effects on the amount hacks, but will result in a hacker moving out of sight.

This is what I said but I am not putting the IP I gave seeing as I don’t know if that is ok or not.

“I got an email that said I tried to get into my account from this IP (edit)
that is not me I have not logged into guild wars in months and it is in china going by the info given was wondering if there is a way to block that IP seeing as it must be someone running a code breaker program or something as even I do not know my password for GW2 I put it in the first day and had it saved it has never been typed again.”
Going by that I don’t see how if they read it, they would give me info on how to let the IP get into my account.

It’s 130919-002412

Well my pass for GW is not the same as anything else, in fact I have no idea what it is I put it in a year ago saved it never typed it again. So how other than code hacking can anyone get it if nobody knows what it is?

But if there is no way to block it there is nothing I can do to help others. Like I said I don’t play anymore was more about wanting to help others because like I said even I do not know what that password is so they have to have some other way to get it.

I sent a email to Arenanet telling them someone from an IP address in china tried to log into my account. Was asking if there was a way they can block that IP from there servers because they have to be using a program to hack so I am most likely not the only one they hit. I was clear in my wording and even said that that was not me. what I was sent in return was this.

Hello,

Thank you for contacting Guild Wars 2 Support Team.

When you receive an e-mail indicating that someone is attempting to log in to your account, you can Allow Access, Deny Access, or Remember this Network.

- If you choose Deny Access, access to your account will be blocked.
- If you choose Allow Access, access will be granted on a one-time basis.
- If you choose Remember this Network, you will receive an e-mail only when a log-in attempt is made from a new IP address.

So, please choose Remember this Network and click on the check box.

They are telling me to let the hacker in? Do they not read the emails they get?
Had I not known better I may have done that.

So can they block an IP? I can really care less about my account here I don’t play it and have no plans to again was just trying to help other gamers that do value there GW2 account.