Guild Wars 2

A friend got his account suspended from nothing. Opened 2 tickets already 3 days ago with all the required information (serial code, etc). Here are his account details (I’m posting on his behalf because he can’t even login at forum):

Tickets:
130106-002550
130108-002158
His name: Danilo Deverso
GW2 User: deverso.6173

Thanks!

@Michael

He just showed me the email and it didn’t said anything. Just that his account was suspended and that the guild wars team apologize, etc

@White Wolf

He bought the game from a trusted gamekey seller website of our contry (it’s a game store website, which online sells only keys and steam codes).

@Meijo

It’s more than 3 days old but he can’t login at forum to post, that’s why he asked me.

@van
True!!!

Hi!

A friend bought the game few days ago and when he first opened the game to play it, he got a message showing that his account was suspended. He opened a support ticket but they still haven’t answered him. Is there a way to check for his suspension motive?

Tickets:
130106-002550
130108-002158

His name: Danilo Deverso
GW2 User: deverso.6173

Thanks!