Guild Wars 2

They really need to improvement. So sad.

Honestly this is a shame for a company like this. You can spent money to research and develop good game, and incompetent to find good customer support. It time to laid off your staff and find better one.

My Incident No : Incident: 121027-000144

Step i have taken, buy new cd key, link with old account, get the notice the code is overlap.

Still cant login.

Order number: 30067488

Yea me too, when i try to apply my new cd key

The serial code has already been applied to your account.

Still my account suspended.

Well happen to lot of people including me. But for starter, submit your ticket and paste your report no/id. they will get in touch “soon”.

Well like the game said, There no MMO like guild war. Yea i understand it now,

ticket no. Incident: 121027-000144

and this is mean ?

Your recent incident update was from an email address not associated
with the incident. In an effort to maintain the security of
information, we cannot update the incident using this email address.
If you are the incident owner and your email address has changed, or
you want to be able to update the incident using this email account,
please update your contact information using the following link, then
resubmit your update.
https://en.support.guildwars2.com/app/account/profile

i replying using the same email. Maybe system error?

i acquired the account from the third party due to i cant buy it online. it there any way if i rebuy the key from the gw2 website and reuse my account again because a lot of time spending on it?

I juz player 4 hour ago, and suddenly when i try to login, it said, your account has been suspended. No email or nothing been said.

Kindly check what happen.