This ticket has been on the books since 08/22/12. I’ve had one response from a human that needed some information on 08/31/12. I responded within an hour and a half. No word since. Now going on 12 more days since a response. 22 full days of this issue.
Reference number: 120823-000375
Edit: This post is from my other account in question. All is detailed in the ticket.