Guild Wars 2

For one I have no charchracters, I took all my soulbound items off my character and from my inventory and put them into my bank. Then I I clicked character select and I didn’t get a “free transfer like u said”.

Hi this [redacted], its been awhile since Ive been on gw2 and I been wanting to go back to the amazing adventures. Most of my friends have been playing on a server called Gates of Madness. I was going to transfer from my world to their world but I never received my free world transfer from beta. I was wondering if there is any way this can be fixed and I can get it back. [Email redacted], please contact me as soon as possible.