Guild Wars 2

Since my other thread got closed so fast…..

When can we expect an account reroll, I honestly do not feel like playing this game until I get my things back. I’ve played this game for 150+ hours and to lose everything in 1 night just makes me mad, considering i didn’t log in for 2 weeks because i was busy with school and other things in life.

So I just got hacked yesterday and my character got cleaned out. Can I get a reroll so that i get my items back? I’m lvl 80 and i actually give a $%^& about my items. i was almost full exotic, (missing 2 pieces, and yes i know it’s nothing compared to legendary.) Not only do I want a reroll I also want to know how I got my account compromised in the first place, and I am seriously wondering if Arena Net has been Compromised (much like how Blizzard was compromised earlier this year. Ex. Blizzard’s statement of them getting compromised, and also the well-known exploit that allowed people to access other’s battle.net account without needing pw or account name.)

Before you go “Oh it’s your own fault” hear me out. I’ve been a internet gamer for ~8years now and I know what gets your account hacked. I don’t give my password or my login out to anybody. I don’t visit gold sites, I don’t click on links and log in to my account on any website. I didn’t even log into my account on the guild wars 2 site. And heck i’ve been busy with school and playing other games that I haven’t touched this game for 2 weeks. 2 weeks later and i try to log in, and i got hacked the night before. And no i haven’t visited any random sites and got a virus, keylogger, trojan, etc I have been doing nothing but logging into games on my comp, I’ve been logging into game clients and not websites.

I Know i don’t have a keylogger, because no other account of mine has been hacked into, including bank accounts, paypal, all my other gaming accounts, etc.
This is my first game, and my only account out of the dozen or so games that i play.
I have ran virus scans, not only quick scans, but full computer virus scans. I’m using programs like Malwarebytes Anti-Malware,etc.

Also I have had no notification of unauthorized access from different IP address. My first and only email from Arena Net was at 10-20-2012 @ 2:50 in the morning, and that was to inform me my email was changed. After i got my account back and attempted to log-in, then i receive a notification of a different access from an IP address and it was my own IP. So why did i not receive an email notification when my account was accessed by somebody else in the first place?

If I do not receive a character reroll, I would really like reasons posted on here why I shouldn’t. I am 100% certain no problems came from my end, as i have only logged onto game clients from my computer. I’m 100% certain it is not my fault. I hope that Arena Net will reroll my char to a previous date, and that Arena Net will look into any form of being compromised, and look into any available exploit that allows people to access your account without needing your password, and/or your account name. (Any Diablo 3 player should have known/ heard of the things that happened to Battle.net.)