Showing Posts For jacobine.6354:
The issue that make a request for compensation reasonable is 2-fold:
1. There was a rollback, taking away the progress of everyone that was online.
2. The whole down time and rollback is ANET’s fault. They messed up big time, and then they inflicted a rollback on the players. They did not fix the inventory issue, they erased it and seem to want the players to be grateful. Why should I be grateful for ANET doing LESS than could be reasonably expected of them?Rolling back WAS fixing the inventory issue.
When you have a hairy bug, you can’t just go fix it at a blink of an eye. They can fix the bug, but not while people keep adding more issues to it and making it more complex and widespread. Plus, they probably couldn’t easily track all the errors because of the nature of the changes.
Actually no. Rollback was caused because the inventory issue corrupted entries on items in player inventories to a way that was impossible to fix without the rollback. The inventory bug was fixed by coding it out.
People are asking for compensation, and should be, for a few reasons:
1) No, the game isn’t free, just because you happen to be a F2P leech, some of us did pay for the game before it was F2P and still keep on paying for it when there are new releases, in fact oddly enough, the longer players have been faithful to the game the more expensive it got.2) Arena net specifically chose to create artificial gates by time gating stuff, people that don’t play around Arena net’s timezone had the rollback and the down time happen during the time most people (especially the ones that work, and thus pay for the game) can play. So every single time gated thing one would do yesterday wasn’t done. While people living in different timezones got to do them. SO yes, compensation should be merited.
If you don’t do math here’s a possible tally of losses:
Dailies 2 gold;
Daily ascended crafting, ~30 gold depending on market fluctuations;
Daily Fractals: Several gold from junk items, infusions, and Stabilizing Matricies.
Daily PvP, Track progression that can lead to a few gold from salvaging exotics, anything from a few silver to several gold from “fight money”, year of ascension daily 3 games achievement participation.
Daily gathering items can also be worth several gold.3) We don’t owe Arena net for doing their job right. We pay them for it by playing, in fact i paid 35€ yesterday for gems, if i knew that would have happened i’d buy a new game on steam and play it while the servers were down. But Arena net do owe us a big apology and definitely more retribution that a “whoops” for having failed at delivering their service for an extended period that prevented many people from accessing it for 24h or more.
You’re splitting hairs. This is essentially what I am saying, as the rollback was to fix corruption. Obviously they’d comment the code out/find and fix the bug. To do otherwise would be ridiculous. But I DO understand how software releases work. Having had rollbacks and reverts and emergency releases happen at my own job, I feel for the devs in this situation. It’s no fun to do these things. It’s stressful for everyone involved.
1. You mean like I paid for the game almost 4 years ago? And then HoT as well? Posts on the forum != time on the game, try again.
2. You’re not losing real money on this. I was at work when things went down, but was unable to play when I got home from work, too. The game was still down when I went to bed. I don’t correlate gold I earn in game with real losses. Does it suck? Sure, especially if you had something good drop, but you can submit a ticket for that. I lost out on dailies as well, whatever. Inconvenient, but not world-ending.
3. I paid for gems the other day myself. If you lost them, they’ll make sure you get them, as was clearly stated. You are not unique in this situation.
The issue that make a request for compensation reasonable is 2-fold:
1. There was a rollback, taking away the progress of everyone that was online.
2. The whole down time and rollback is ANET’s fault. They messed up big time, and then they inflicted a rollback on the players. They did not fix the inventory issue, they erased it and seem to want the players to be grateful. Why should I be grateful for ANET doing LESS than could be reasonably expected of them?
Rolling back WAS fixing the inventory issue.
When you have a hairy bug, you can’t just go fix it at a blink of an eye. They can fix the bug, but not while people keep adding more issues to it and making it more complex and widespread. Plus, they probably couldn’t easily track all the errors because of the nature of the changes.
Always gonna be whiners about compensation… for what? “lost time”? Forced to communicate with the real world for a few hours?
As a programmer I understand the pain of having to roll back something, although I haven’t had to do anything so huge. But also as a programmer I have to wonder why it is that almost every ‘update’ to this game, small or large, comes with a handful of bugs.
If there is a TEST bed for Quality Assurance Testing then I have to think that it’s not being very well utilized. Seriously, something like this soulbound bug should have been easily noticed by the testers if they were actually Playing and Testing all aspects of this game as they should be considering the bugs that are continually introduced each update.
THIS is my issue. I don’t want compensation… What I would love to see and hear is that ANet has created a solid QA team that ensures the new code is working properly and not affecting other areas in ways it shouldn’t before rolling it out to the public for “live testing”.
This was my thought too. A release should go through a full QA run to ensure it all works together correctly. All I can guess is that they didn’t realize this sort of regression would happen, but a full QA test should notice that, whereas it might slip through an individual commit’s QA.
Also need no compensation. It was clearly a big issue, and having had to go through reverts at my job too (although not this large) I know how much they suck.
Finally, I’m in the game. But I’m not going to say “thank you” ArenaNet because it was their mistake. And I think if this was not a game, but, for example, banking software, they would have been fired without a chance to find a job of programmer again.
Really? Is that how it works in your industry? If you make a mistake that causes your product or service to be inaccessible for 8 hours you lose your job and can never work in the same field ever again?
The only time I’ve heard of that happening was for something really drastic, like stealing money from the company or doing something else which is illegal. (And even then it depends on the situation – for example I know of someone who accidentally disturbed a protected species whilst employed to protect them, it could have lead to that years young being abandoned by their parents – they got a written warning but kept their job.)
My boss has a saying for these situations: “No one’s going to die and nothing will catch on fire.”
It’s not ideal, but it’s hardly the end of the world.
Right?
Doesn’t work that way anywhere I’ve worked either. Years ago, my company was down for a WEEK because we got hit by a bad virus. Nobody was fired, but we all worked our tails off trying to get things going again. Another time (a different company) we had a database corrupt and had to rollback some financial transactions and orders.
And now I work at a software company. My team’s made a release that caused significant problems and we had to do an emergency rollback release. Recently another team added a feature that turned out to be terribly buggy in our major release and they had to pull it out too. The whole thing wasn’t down, but sometimes you have to take stuff down to mitigate the damage.
Nobody was fired any of those times.