Showing Posts For jacobocaj.7698:
HoT Price Feedback + Base game included [merged]
in Guild Wars 2: Heart of Thorns
Posted by: jacobocaj.7698
Cross-posting a relevant post from my server forum’s thread on the issue:
“The price point is not an issue for me. Therefore arguments focusing on “value per dollar” are not relevant.
For me, the big problem is that for a very long time ANET’s GW2 FAQ stated in plain language that you would need to already have the base game to play HoT. Throughout these many months ANET held several sales for their base game. Since the FAQ plainly stated you would need the base game to play HoT, many people purchased the game during these sales. Some, myself included, purchased a few copies of the game to give to RL friends, other new players liked what they saw of the expansion and decided to buy the base game for themselves.
That brings us to the present, where ANET has done an about-face and decided that HoT will include the base game. Following this announcement they quietly update their FAQ to say that HoT will include the base game, without acknowledging that the information in it was wrong. People almost immediately catch the change to the FAQ, and then you have this outcry. ANET’s initial response (their tone seems to have improved since) was to brush off our concerns with flippant comments about how “this will be the only version of HoT, FYI” (they really can’t be bothered to give enough time to our concerns to write out a full sentence in reply?), and the changes to the FAQ were just an “honest mistake.”
To make things worse, as it currently stands if you buy a copy of HoT and you already own the base game, you do not actually get another CD-key for the base game! So you’re already getting a deal worse than the deal ANET claims to be making with you, and on top of that if you’re out of character slots you need to pay even more (yes, I realize you can delete a character or pay with gold, but that is essentially paying with your time and therefore definitely not free) to get a character slot to play the new profession.
Oh, but you say I’ve been getting a good deal all this time? Well, I agree. That’s why for years now I have expressed my loyalty and rewarded them by buying gems. I also agree that when an expansion is on the horizon it is time to demonstrate loyalty; time for the developer to demonstrate loyalty to the long-term fans! This expansion will make significant changes to the professions and many game effects (movement/leap abilities, how conditions work, etc.). Some have even said that the changes are so vast that it should essentially be called GW3. Thus, it is not unreasonable for current players to be a little worried that ANET might be screwing up a good thing, and by extension it would make sense for ANET to try and shore up our faith by making some gesture of appreciation. Doesn’t have to be a big deal, just something to say “hey, we noticed you’ve been playing our game, and we’re about to make some big changes to it. We know that you might be a bit worried about all the changes, but we’re hoping you stick with us. Either way, we’re pleased to offer you ______ because we appreciate all our customers, not just the new ones.”
Now this “gesture of appreciation” doesn’t have to be a big thing, doesn’t have to be a character slot, doesn’t have to be some gems, doesn’t even have to be a skin. It could have been any little thing. What did we get instead? No, no, not nothing; less than nothing, in fact. ANET has straight up penalized their existing customer base by offering us a deal which is objectively worse than that being offered to new people.
In short, one can’t help but worry that ANET has been being duplicitous for months if not years, and that they don’t seem to care about you much once they have your money. That’s fine, they’re not obliged to care about me, but I’m similarly not obliged to keep giving them money. This has already been a great year for games and it is looking to get better; I can and will spend the money that would have gone to ANET elsewhere.
Hopefully they offer us some sort of compromise, and if they do then it is likely I will pick up HoT. However, at this point I just don’t feel comfortable pre-ordering and implicitly rewarding them for behaving in this shady manner."