Guild Wars 2

Thats the thing they didn’t give the account owner of either the actual account or the card holder any info.

They didn’t want exact details but reasoning on what the suspension was on… such as saying it was on a purchase or something.

the charges were not reversed. it was that his step mom began to recieve emails from that phishing email and out of panic she deleted the emails and put a hold on the card. It was a miscommunication but they immediately suspended his account and he can’t even contact customer support.

It’s one thing to suspend the account.

It’s another to completely remove any possibility for them to fix the situation and throw an account away.

I have them both at my home now and we’ll be emailing customer care to solve the issue and post the ticket here

My best friends arena net account was suspended w/o reason last week. After doing some research it seemed that he had made a purchase of 10 dollars w/ a card he had saved. After some fishy emails from Noreply@guildwars2 which seems to be a phishing email scam. Both he and his step mother who’s card was used for the purchase feared the account was compromised and the purchase was not correctly done.

After various calls she for safety shut down her card as other charges showed up and they were not sure if it was related to the account.

His account was then suspended and after various support tickets the support team did not explain or even give a little information to him to help resolve the issue.

Instead they possibly emailed his step mother, who knows nothing about gaming. She also was aware of the phishing scam as her step-son (my friend) had warned her about it.

One email she believes she received mentioned something about permanently deleting the account which she deleted everything regarding Guild Wars 2 on her email thinking they would instead email my friend about the account.

Due to lack of communication from your staff they now have a card they shut off and changed and an account they believe is now permanently suspended/deleted without proper chance to resolve the issue.

If a reasoning behind the suspension had been given they could have communicated and gotten the issue resolved promtly.

He has not received any response from your support team in over a week, even after providing much information that he himself had to look up and search for.

I feel this is unjust and unprofessional way of handling a situation like this and these phishing emails from noreply@guildwars2 are getting out of hand and causing way too many problems with people who are not familiar with the game or online in general.

I hope someone here sees this and decides to finally help him or at least see how badly the team has handled this situation and hopefully avoid this issue in the future.

Someone has to do something about informing people about these phishing emails