Update – got it to update and start the update download. I had to go through a VPN and used vpnbook.com as suggested in the other threads about updating issues.
Some info about it on this thread:
https://forum-en.gw2archive.eu/forum/support/tech/Stuck-at-0-KB-s/first
This seems to be a problem with windows users as well. And possibly with Verizon. Read the threads under the support forum. The windows users are having success with going through a VPN or editing the .exe file. I have not idea what the mac fix is. Using the VPN suggestion? Hopefully Anet can work some kind of fix?
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