Guild Wars 2

Ah thank you. I’ll look into it now. Thanks for your help.

I recently changed my personal email address and as such I need to have my account name changed but I didn’t see any way to do this on the website.

Can you please explain how I can this sorted?

Thanks.

I was checking my emails and found no less than three emails claiming to say that an account password change was requested. I deleted these emails without clicking any link in them, so cannot provide any information about their source.

As I also play World of Warcraft I am pretty strict with keeping my login information for games I play safe. And after hearing what happened to Ebay I decided to make sure I had a new password for my GW2 account too.

My post is more meant as a warning to others playing to NEVER EVER click any link in an email even if it seems to come from the correct source. For example, if you receive an email telling you there’s an password change (like happened to me in triplicate) then delete the email, and go to your account and make sure you change the password used immediately. I also suggest to delete old login locations listed too, as I think keeping them on file increases the chance of someone compromising your account.

Also the same thing I always state for WoW applies here too. If an email claims to offer you something then always check that it’s actually valid and an active offer.

And finally do not ever go to sites other than the GW2 site because any unauthorized site could have code on it to key log stuff you do, such as capturing your username and password so therefore also make sure the two boxes to remember them are ticked.

And now for a question for the GW2 team: Are you ever going to make a version of the mobile phone authenticator that’s compatible with Blackberries. The versions you got right now seem not to work with my Blackberry.

Home World: Piken Square [EU]
Guild Name: Hope Is Kindled
Guild Website: none yet
In-Game Contact: Keshayra
Focus: PvE, to be your chill out place while you quest and do stuff in game
Quick Notes: No set requirements for joining, just chill out and relax.

I am responding to this forum posting as I was “compromised”. Reason I put it between inverted commas is that I received a request of change of account info and/or password I NEVER clicked that link so therefore the person who did the compromising NEVER could finalize the account change. I had to start a new account because I could not get my account back eventhough I sent a support ticket in about it. SOMEONE is walking around there with my stolen character name and is using the old account I had. I did want it back for the upgrade from GW to GW2. I use Panda Antivirus Pro 2012, I use two different software to search for trojans and keyloggers and I DO use different passwords for all my different games and I never visit dodgy websites nor do I buy gold from any such site. I am dismayed because I got this box standard reply from someone in support of “oh we know people got compromised and sorry about you losing your account” BUT I never got offered any assistance to retrieve my old account back. Whomever grabbed it got hold of personal information it had about me and that leaves me dismayed about the lack of support I had anyway. The incident number 120901-006243 btw if you do want to check it up. The email I sent had the link in it showing it was being compromised. And I reported it within a few minutes of it happening without ever clicking the confirmation link. I do not care about any gear or whatever BUT I want the toon name I had on that account BACK, and close that account as it is being used by someone who is not allowed to use it. I am going back to playing the game now, so if someone of the company sees this post and finds out what is going on, please contact me in game… thanks for listening…