Guild Wars 2

I have had my own share of experience with support. It took me 13days before I got my account back. Just keep on asking for updates from them, even if they don’t respond. You have the right to ask them about your case and they should respond to you.

4 of my guildmates got banned too yesterday for botting, which was kinda mysterious because they were in the same party and they all got disconnected and banned altogether at once. The entire guild believes they are innocent and we’re really positive about it. We hope for them to get their accounts back as soon as possible because we don’t want to lose active guild members (and helpful players in our server, plus great defenders in WvW) just because of this falsely banning.

Good luck everyone!

After 10 days of waiting, I finally got a response and my case has been resolved.
I’m now back, alive and kicking in game! Thank you so much even though it’s quite a long time waiting. But what’s important is I got my account back. Thank you again!

121027-000347 – Resolved

I have 4 guildmates and we have similar problems, and they got their cases solved in less than a week. I don’t understand why mine was left like that. And yes, I already have posted my ticket in the official ticket reviews thread twice (first was after 3 days, second was again after another 3 days) and my ticket was stuck to “In appeals que”. I’m not sure if they were working around the Holidays? Halloween? Or weekends – sat and sunday? :/

My ticket is going to be 10 days old now, and I still get no response. Or did they abandon it? I’ve sent several emails asking for an update every single day (maybe that’s too much but I’m a concerned player here and I really needed “support” and help).

This may be a dumb question but did they take the holidays too? Are they not available during weekends? Are they available 24/7, including holidays? Please enlighten me so I would understand.

PS. I understand you may answer me about “investigating the account and research that’s why it took them so long” but how? I don’t even know what happened to my account yet. How can they start working with it if I haven’t been informed and I haven’t shared my part of resolving the problem?

Sorry for being hasty but it’s been more than a week, and I miss playing the game and playing with my friends. Just thinking about my account and not seeing any single mail from support is very depressing. :/

9th day today, still no response and ticket still not yet resolved. I miss the game, my character and my friends already. This is really depressing.

Ticket: 121027-000347

8 days and still no response. Do I need to file a new ticket? Please support, can I get some help on my account? Why do tickets who filed later than mine gets the action first than mine? And you’re saying it’s for research/investigation? How? You didn’t even informed me/asked me yet what’s happened to my account! How can I restore it back?

Ticket: 121027-000347

It’s been a week, and I still have no idea what happened to my account, and I have no proper response from ANet support. I have been sending them emails from time to time, asking them for an update, and still no response.

It’s been 8 days now, and my account case is not yet resolved. I filed a ticket earlier than my guildmates (about 4 of them) regarding this Error 45 thing and they already have fixed their issues. Some are back in the game already. And I’m here left, waiting…

I’m getting frustrated every single day. I get to file a ticket first, I get the service last? This is really bad. :|

121027-000347

No response again for 2 days, after they contacted me, meaning it’s been 7 days and I still haven’t resolved my case. Ticket: 121027-000347

Kindly check my ticket: 121027-000347

I’ve been waiting for days already. I noticed that some of those who filed a ticket yesterday got quicker response, than those who have been waiting for days. My account got suspended for account issues. I don’t even know why!

Incident: 121027-000347
Also got the same Error 45. Already submitted a ticket and waiting for a response.

What’s the error you’re getting Jonanonnn?

I just got Error 45:6:3:2114 an hour or so ago and I didn’t know what that error is. My account is currently banned and I don’t know why I got banned. May I know what exactly have I done why I am getting this error and what can I do to access it again?

I filed a support ticket already and it’s [Incident: 121027-000347]

Thank you so much and I hope I get a response for this as soon as possible.

PS: It seems like a guildmate got one too.