Guild Wars 2

Draknar.5748:

KarlaGrey.5903:

Ok, the point the OP was trying to make went over your head. Completely.
Np

Wasn’t the OP’s point that for starters he felt he got ripped off due to purchasing xmute stones before feature patch, but beyond that he’s most upset at the lack of communication from Anet? (i.e. he got no response from them; the “echoing silence” as OP stated)

So Vayne here linked a post from Anet (on these here official GW2 forums) that said basically if you are unhappy with items you’ve purchased due to a change in the way they are now implemented, you may request a refund, because they understand that it would be frustrating for someone to buy something on gem store and then a week later have that item’s functionality change. (which ironically is the exact thing that the OP wanted Anet to say and all would have been peachy, according to OP)

Therefore it wasn’t Anet that failed to communicate to OP, but OP not taking it upon himself to follow up on Anet’s offer for a refund? I know it’s risky siding with Vayne on the forums, but I think he understood the OP just fine.

All it comes down to is that OP didn’t see that message, didn’t inquire about a refund, and then made the decision to quit based off of that. Who knows, after seeing that Anet did in fact do what he wanted them to do, he may very well come back to the game. Or his pride will get in the way.

OP did see that message at the time. OP’s understanding of that message was part of the reason OP was unhappy.

You see, they listed several specific items. Stones were not among them. That would be fine, if I was the only person to bring it up. I wasn’t. They did NOT say that you could request a refund on any item you were unhapy with. They said

Gem refunds for items you are unhappy with due to changes in the way the item functions:
• Tonics that used to be Town Clothes that were purchased in the Gem Store
• Outfits that used to be Town Clothes that were purchased in the Gem Store
Duplicate Gem Store Purchase Refunds:
• Duplicates skins that were purchased in the Gem Store
• Duplicates of Tonics/Outfits that were purchased from the Gem Store
Dye Refunds: (list of dyes excluded for brevity)

So no, they didn’t do what I wanted them to do. But that’s ok. Judging by the changes I’m seeing for the next major patch, this isn’t a game I’ll enjoy anymore anyway.

Thanks for the discussion, everyone. It was stimulating, if nothing else.

Wow, I’m impressed. I think I like the post claiming this is an attempt to get attention are my favorites. Thanks for the attention? LOL

Obviously, yes, it’s as much an attempt to get attention and express my point of view as any comment, question, or statement ever made in any medium since the begging of infinity. Yes, I waited several months for a reply to the complaints. I have a great deal of patience.

Many just don’t see what the issue is, and on the surface I can see why you think it isn’t one. It isn’t about the money. I honestly don’t care if I get a refund or not. It’s more complicated than that.

It’s the silence, and the complete unwillingness to take even the tiniest bit of responsibility that bothers me. I’ve seen it before in other mmos, and all too often it’s a sign of things to come. How can a game be fun if your favorite aspects of it constantly disappear? If the devs aren’t willing to listen to what the players think, if they will do things their way and only their way and ignore anyone that disagrees with them, that’s exactly what happens to a game.

And I only ‘QQed’ about it because the game is worth the bother of lodging a complaint, so that doesn’t happen- and because I WANT to come back. Unfortunately, it bothers me so much that I can’t just enjoy the game until I have some reason to believe they are at least aware of it. It’s the principle of the thing.

And besides, patience is stubborn’s little sister. I have a great deal of that too.

I didn’t ask for an apology or refund, either. My exact word was ‘reply’- I said what I meant, and I meant what I said. I understand that they are busy, and I also understand they may have instructions from the idio- er, their superiors. A simple ‘hi’ would qualify. They can even leave out the letters, if they like.

PS
Just a little something for all you level 80s to think about: To me, end game is… the end of the game. Once I hit max level and do a little end game content, I loose interest in the character. Other people claim that’s when the game starts. Everyone has different play styles. Why criticize someone’s concern because they have a different play style?

I liked guild wars 2. More than any other mmo I’ve played. There were a couple of things I wish it had, and a couple things I didn’t like as much, but over all it was a wonderful experience.

As I stated in a post in the Game Updates: Wardrobe, Transmutation, Outfits feedback thread, the exchange rate they implemented for transmutation stones to charges left me feeling cheated. I am not happy about it.

But what really bothers me is the echoing silence from the Anet staff on the matter. A simple ‘we understand your frustration and will be more careful in the future’ would be enough for me. Sadly, even that much seems to be too much. There has been no Anet/dev response to the above thread since my complaint (along with about 20 pages of primarily negative feedback, though granted most of it isn’t related to my particular complaint).

Since the not so wonderful update, I haven’t played. I could live with the changes. I can even live with the loss of the money I spent in the gem store for stones that I was forced to exchange at a loss. It’s the silence and the indifference that silence shows that disgusts me. I just can’t bring myself to play any more.

If you folks at Anet want me back, all you have to do is reply.

Is that really so much to ask?

For the most part I either like or don’t care about the features update, with two major exceptions:

I didn’t like the change of level requirements for talents (or whatever). Oh well. I can live with it, because it’s just a game. The other issue is a lot more serious.

I had several transmutation stones, purchased with gems- real money- from the gem store. After the update went live, the exchange rate was 3 stones for one charge. Stones went for 125, charges for 150, crystals for 200. 1 charge is equal to 1 crystal in effect at level 80. 1 charge is also equal to one stone before level 80.

If a player bought 30 stones, they paid 750 gems. These were then forcibly exchanged for items equivalent in value to 400 (accounting only for what was available at the time of purchase). That’s a difference of 350- a loss to the player in actual money.

If one takes into account the value of a stone to a player less then level 80 (i.e. ME), that difference would need to be compared to the current value of the item given, since to a player (not character, player) below level 80 the items are of equal usage value, thus:
30/5= 6, 6×125= 750, 2×150=300, 750-300= 450

In other words, by not setting up a fairer exchange, Anet stole 350-450 in gems for every 30 stones purchased prior to the update. 350 is worth a little over 10 stones.

One of the major things that attracts me to this game in the first place is the extensive customization, so I had purchased quite a few that I hadn’t used yet (I don’t recall how many).

I’m sure that there’s all kinds of arguments for the legality of it, but ethically it isn’t right. Please don’t do this to your players, or at the very least apologize.

And don’t misunderstand the polite tone. I’m actually pretty kittened. We’re talking real money here, and I don’t have all that much to spare.