Guild Wars 2

Hi Gaile,i have open a ticket on 1st december regarding my account issue,i’ve provided information request by Support team on 2nd december.I didn’t received any reply or update of my issue since 2nd december.
my ticket number is #125658.

thanks you.

I unable to log in as i noticed my password been changed,after reset my password and log in,i found out that my gear and gold all gone.It is possible to recover my acc?
thanks.