Guild Wars 2

I was plaing Forest hot join map, and when fighting near keep (down the stairs there is river or something) I somehow fallen under floor textures. Until match ended I had to swim under the map because I coundt get out of there. :-) I hope this won’t be considered as hacking because I got no idea how I got there.

Hello
A friend has been waiting the response from support for 6 days. He’s not able to play game since August 30.
Ticket number: 120830-008401.