Guild Wars 2

Location: NA, United States
Time zone: EST
Time and date of incident: Intermittently, every day, since the implementation of the feature patch. It occurs more commonly in the evening hours after 8 p.m. but is not limited to these times.
Game world: Fort Aspenwood
Brief description of what you’re seeing: Skill latency and rubberbanding (often lengthy: 30 seconds to 1 minute); occasional significant lag, especially in higher population maps; frequent disconnects
-The lag happens equally in PvE, PvP, and WvW maps. I have not noticed it in the PvP lobby, as I usually just stand in place until my next match is ready.
-Skill latency, rubberbanding, and lag spikes can last anywhere from 10 seconds (minimum) to over 1 minute. They usually clear up, though they sometimes result in client disconnects.
-I experienced lag during all of my last 5 Guild Wars 2 sessions.
-I experience lag at all times of the day, but it occurs more commonly in the hours between 8 p.m. and 12 a.m. EST.
-I first began experiencing lag of this severity the day that I downloaded the feature patch.
-I do not typically experience lag playing other games. When I do, it is usually minor. I do not play any other NCsoft games.
-I live in NA.
-I am playing on NA servers.
-My account was originally created on NA.

I’ve also been having this problem. Occasionally, I also get a small graphical glitch that looks like pixelated bars around the player I’m trying to stomp. This prevents me from moving within a few-step radius of them whenever it happens.

I am happy to hear that ticket 570131 has been resolved and that my friend is on his way to an account restoration!

Thank you for your reply, Gaile. I appreciate you pointing out to me some things that I was not clear on (especially since I have not posted on the forums before today and need to do a more thorough look-through of the guidelines), and I will make sure that I keep all of this in mind in the future.

Take care, and have a great day.

Brother Grimm, I’m not sure as to who his email provider is, but I do know that he uses separate passwords for every website he visits. I don’t have much more detailed information than that, unfortunately. I was planning on forwarding him any responses to this thread should I get any since he isn’t at his computer right now.

That’s an interesting idea, though, I have to say.

I agree with you, DeadlySynz. As a result of this situation, I find myself wondering how protected my account really is despite all of the precautions that I’ve taken. Why should I continue to play a game if I don’t feel confident that all of the effort I’ve put into it won’t just vanish at the drop of a hat, at no fault of my own?

It’s true that the majority of compromised accounts occur as the result of compromised emails, but this is not always the case. Outliers can and do exist. Why is it that they’re being so readily dismissed, especially when it’s not just one user who is experiencing the issue but many? I’ve seen several different threads discussing the increase in foreign-IP hacks that have been happening over the past month or so, and yet they never seem to get a satisfactory response other than the default “It’s likely that your email or computer was compromised.” I find this very frustrating.

I’m posting this for user LordZya.4905 concerning his ticket 570131.

On 4/25, his account was hacked by an IP address from Korea and was wiped clean (all of his gold as well as 600 gold worth of armor, items, materials, etc.). He was able to pinpoint a several-hour window in which this was done, since he logged out after playing the previous night and was unable to gain access in the morning. When he checked his email, there were dozens of authentication requests in his inbox. He is confused as to why his account was not locked at this time. It was made certain that neither his email nor his computer were compromised, though he later changed all passwords just in case.

Recently, he posted on the forums inquiring about the status of his ticket after being granted access to his account again. It was stated as “In the queue for account restoration,” which was a relief to hear. However, today he received an email stating that his account would not be restored after all due to the fact that it had been hacked by a separate IP address from China in the past (his email had been compromised that time, but after much effort he was finally able to regain full control of it). This was an extreme letdown for him, as he was anticipating to be able to play the game again due to the previous response.

I understand the reasoning behind the policy that limits account restorations; however, he and I believe that this situation was poorly handled. If his account was not going to be restored, why was it stated otherwise? Additionally, why was his account not locked down after the dozens of attempts to gain access to it as evidenced by his slew of authentication emails? Lastly, with it being clear that both of these hacks were from different countries – and that the second one happened while his email and computer were uncompromised – why did the issue not warrant further investigation or communication? He did not receive additional correspondence on the topic despite inquiries that accompanied his updated ticket. I and several of my friends are so disheartened by this response that, despite how dearly we love the game and how much money we have invested in it via the gem store, we are considering quitting for good.

I hope to hear back from someone on this issue.

Thank you.