Her original ticket is: 120829-012569
And thank you very much Gaile for being so on-top of responding to folks with questions. I myself acknowledge Arenanet Support is working as fast as they can. Thank you.
Showing Posts For laersect.3794:
Her ticket would be: 120902-017047
She was hacked a couple weeks prior, and although her account had been supposedly returned to her possession after she changed her Email and the like, she still cannot access it. She’s had her ticket open for about a week now, with no reply.
Not to be rude, but isn’t a week enough? She’s really distraught, and doesn’t even know what state her account is in.