Guild Wars 2

Issue 121108-002434

Purchased the game from their website with my own credit card. After playing two days they claim my purchase was fraudulent. My credit card was not charged for the game purchase.
While playing I purchased $54 worth of gems on the same credit card. They have refused to refund that purchase. I no longer care about the account I just want my $50 back since I will never get to use the gems. There response was:

Hello,

I apologize for the delay in our response; we have an unusually high ticket volume which we are working through as quickly as possible.

This Guild Wars 2 game account has been permanently closed. The attempted purchase of the Guild Wars 2 Serial Code used to create this account was voided as the transaction was found to be fraudulent in nature.

In addition to the permanent closure of the game account, the credit or debit card used in the transaction has been permanently blocked in our system. There is no option to have this account reopened or to have the block removed from the game account.

If you wish to access the Guild Wars 2 service going forward, you will need to purchase a serial code from another authorized retailer. A list of authorized retailers can be found here: https://www.guildwars2.com/en/retailers#UnitedStates-physical.

There is no further assistance we can provide for this issue.

Regards,
Matt S.
NCsoft Payment Review

Incident 121108-002434 Created 11/08.
It was claimed by GW2 Support that my purchase of the game from their website was fraudulent. I actually got to play for about 2 days before my account was suspended. They claimed that I purchased it from some other site and I should buy the retail version or get it from their site. They have since closed my account permanently. I was not charged on my credit card on the purchase of the game.
I was however charged for the gems I purchased, with the same credit card. I essentially have given up on getting the account back but they have also flatly refused to refund my $54, claiming they have removed the credit card from their system. I have tried to reason with them and I have gotten only dismissive responses claiming I was somehow at fault. In short they have stolen $54 dollars from me.