Guild Wars 2

Just to add some details.
Password is unique.
Server is FC.
No one has my password.
virus and spyware/malware protection is up to date and clean.
they seem to focus on gold/collectables and anything they could sell.
they obviously have to email the gold/items to another character, why can’t this be tracked and those ips/accounts be identified and stopped from doing this further.
Also I refuse to buy any more gems until this issue is addressed.

Honestly I can get new weapons, spend hundreds of hour recollecting the collectibles i had saved. Earn money so I can afford repairs/waypoints. What upsets me the most is the gems I lost that I paid for. Why those can’t be refunded is poor customer relations. Anyways I will wait to see what support says about my ticket. Thank you for reading and caring:)

I submitted a ticket, i have the mobile authenticator which doesn’t seem to make a difference. They won’t even restore the gems I have purchased? If that is the case, this is ridiculous. I was about to purchase more gems, that is unlikely now. As regards to just a few people posting about security breeches on heavily guarded accounts. If there was a security breech they would only do a dozen at a time if they were smart to avoid the type of suspicion your referring to so you argument doesn’t really hold up. Are these even being investigated to find out where their sending the items/money to and banning those accounts? If not your doing your subscribers a huge dis-service.

So my account was hacked yesterday. I have no issues with security breeches on my computer and no one knows my account information. Am I to understand all my items/gems are lost and I will not be able to recover them? If so this is poor game management. They should be able to look at the logs, see who got emailed all my gold and ban the lovely(sarcasm) people that did this. Also the only way they could get my information is from someone accessing their database. Could someone from Anet give me an answer? I would appreciate it. I am only one player out of many, I play with my wife and enjoy the game but now how can I be sure that anything of mine is safe in the game?