Showing Posts For lotar.3749:

Blocked/Suspended/Terminated -- Player Comments

in Account & Technical Support

Posted by: lotar.3749

lotar.3749

Okey..so where should i begin…I was suspended about 5 days ago for something called “account issue”.After making a ticket and waiting 3 days and something i got answer.

" I am escalating your ticket to our Payment Review Team to research your issue. Someone will be in contact with you as soon as possible. "

Still got my fingers crossed i could get my account back.(and because suspension means temporarily)

after waiting 1 more day i got another answer

The Guild Wars 2 Serial Code used to create your Guild Wars 2 game account was initially purchased from our site fraudulently. The alleged “buyer” had used stolen credentials then sold or transferred that account to you.

Problem is next—— this is NOT true i bought my cd-key from trusted source, the place where i usually buy my cd keys for other games ( like prepaid game card for wow and swtor) and everything goes fine.

So my account is not suspended it is banned for a reason that isnt my falut.
The best thing is … that my account didnt got suspended when I activated it
it got suspended when i reached lvl 80 on my ranger.. so all this hard work falls in water.
I am asking you please review my ticket once more.

Attachments:

Tickets for Review (3 days and older) [merged]

in Account & Technical Support

Posted by: lotar.3749

lotar.3749

Hello, I was banned for something “Account Issue”… few days ago I sent an e-mail for support, and I got answered something like they’re forwarding my e-mail that they should answer soon, It’s been few days already, still no answer, please answer.