Guild Wars 2

I was banned on 11/09 for botting. My husband and I were in the Metrica Province area looking for a Jaguar for me to charm and doing events if one started while we were in the area. I had just charmed a spider and we were disconnected from the game and when we tried to log back in it said our accounts were terminated and permenatly banned for botting. I don’t think these would be the actions of someone botting. We were just having fun playing the game.
I submitted my first ticket on 11/09 right after getting banned and have had no response.

My Ticket #121109-001935
Husbands #121109-001904

Banned around 11am on 11/9 for botting. I was working on completing a heart in the Metrica Province area.