hi there i have had a ticket in for some time with no reply other than it has been escalated for some investigation. yes i have checked my spam folder with no success
ticket number is (607815) it is in reference to a hacked account where the hacker also emptied my guild locker. the problem i have is only 2 of us had access also only 2 of us in the guild (was used as storage) his account (the person hacked’s account) has been rolled back so he has lost nothing yet i have taken a loss through no fault of my own and the support offered by Anet will ensure everytime i consider using my credit / debit cards to make an ingame purchase remind myself of the help (lack of it) in this matter…
quick enough to take any payments in game for items purchased but in my case certainly not quick enough to offer any form of help after a security issue which i had no control over.
please help
also please find attached screenshot of the items stolen
