Hi,
My incident number is 130419-001728 & 130422-000366
Sorry for the two incident numbers, I made the second one when I saw that the first one was closed with no reply.
The Problem: I was playing the game normally like everyone else, then all of a sudden my account got blocked for selling gold/items for real world money. The thing I think may have caused this to happen was that I tried to send a stack of ectos to my boyfriend so he could get an item in the game that he wanted. He didn’t have all the items needed so he returned the ectos to me. A little while later, I get kicked out of the game and my account terminated for “engaging in or assisting with the sales of gold/items for real world money.” I couldn’t believe my eyes… I did no such thing.
I trade items and gold with my boyfriend on a regular basis in the game, which i’m sure you can see if you look at the logs. We play together almost everyday and we are in the same guild. I did not engage in any illegal activity so I submitted a support ticket on Friday and it is now Monday and I have had no response, except that my ticket was “Closed” with no reply and no resolution.
I am very frustrated at the lack of care a serious ticket like this should be getting. I’m not even able to post from my own account because it’s blocked on the forums as well as on the game! I had to use my boyfriend’s account but just imagine that I didn’t have another account to use to get help from the forums with…This is ridiculous.
I am posting to get help as soon as possible on this issue because I have still not received any replies. PLEASE RESPOND IF YOU READ THIS
