Guild Wars 2

Kyllaa.1385:

Your folder is hidden and you’re in the wrong one because of it. Try step 4 in this list, if that doesn’t help, go to step 5 next. Or start from 1, but I don’t think you’ll need that. Follow up if it works for you please. Read step 4 COMPLETELY!

Length warning!!!

1.) run software update to ensure all drivers and os are up to date.

2.) try repairing disk permissions via Disk Utility first. Then…

3.) repair the client install

Open Terminal

Type the following:

/applications/guild\ wars\ 2.app/contents/MacOS/cider —use-dos-cwd C:Gw2 -- C:\\GW2\\GW2.exe -repair

You can copy and paste that in, but (check the dash) you must change the dash before the word USE or this will fail the forum shows an em dash (—), but it is supposed to be 2 consecutive en dashes (-). Run it and let it go until finished. FYI if you type the command yourself or paste it, they are 2 dashes (-) side by side… I’m noticing one sometimes looks like an em dash… It’s 2 en dashes though. (the dash before USE is 2 regular dashes)… Reiterated due to previous confusion about that dash on these forums.

4.)Perhaps after doing that, if it doesn’t work, you can try to delete the contents of the gw2 data folder, it’s a pain to get to the right one: this step is a general fix for many tp issues, even without the previous steps

Mine is located under the hidden Library folder (navigate using finder, do not use spotlight to search)

/[yourharddrivename]/users/[yourusername]/library/application support/guild wars 2

You may want to copy/paste this folder to your desktop as a temporary back up, just in case.

Delete the contents of that specific folder (you should see files like this contained within “config, dyndata.dat, user.reg, userdef.reg, and folders p_drive and wineserver…namestuff…loca..[long name]” just to list a few), then re-run the client..

~~Your folder is probably hidden (as is the default). Hidden folders display as greyed out text and icons. I found this after googling:

http://m.wikihow.com/See-Hidden-Folders-on-Mac-OS-X-and-Other-Recent-Models

Others claim alt+clicking a file/folder unhides the contents, but that was never successful for me. At least the link has visuals for you. Hope it helps.

5.) check support.mac.com for instructions on how to reset your pram and smc.

6.) If none of this works, check the sticky and submit a ticket, then please come back here and report the fix that worked for you.

Step 4 worked, thanks so much!

FlamingFoxx.1305:

To those who are still having issues: Have you tried deleting the Guild Wars 2 folder in Application Support yet? That should always be your first action when facing an issue with the GW2 client.

(If you haven’t:
Open up Finder
Go to your user directory (your username, which is usually your first name)
Click ‘Go’ in the menu bar and then hold down the option key
‘Library’ should appear while you hold down option (and only while you hold it down)
Click Library
Inside the Library find a folder called ‘Application Support’
Inside there find the folder called ‘Guild Wars 2’ and delete it.
Restart your computer and then start up the Guild Wars 2 client, the client should patch itself (usually an 8 file patch) and then hopefully the game will work.

well there is no ‘Guild Wars 2’ folder in there…

Kyllaa.1385:

Some people have said the downloader had run overnight and didn’t start/finish until several hours after that (despite the fact that the devs say 10-20 minutes for the alternate download system).

You can always try and run the repair and see how far you get with that. I’ll post all the repair instructions for you if you want to try.

Read the 2nd step completely.

1.) try repairing disk permissions via Disk Utility first. Then…

2.) repair the client install

Open Terminal

Type the following:

/applications/guild\ wars\ 2.app/contents/MacOS/cider —use-dos-cwd C:Gw2 -- C:\\GW2\\GW2.exe -repair

You can copy and paste that in, but (check the dash) you must change the dash before the word USE or this will fail the forum shows an em dash (—), but it is supposed to be 2 consecutive en dashes (-). Run it and let it go until finished. FYI if you type the command yourself or paste it, they are 2 dashes (-) side by side… I’m noticing one sometimes looks like an em dash… It’s 2 en dashes though. (the dash before USE is 2 regular dashes)… Reiterated due to previous confusion about that dash on these forums.

Please let me know if this works, if not…you could always try running the game (without the repair) with the sudo command. Or try using an alternate dns.

Please reply whether any of this worked or not.

I’ve been having the same problem, and I did both of these steps. Now when I open the client my screen goes black, then light blue, then black again. I can see the gw2 cursor, but that’s it…