Showing Posts For mikesz.8719:

Gem Refund

in Account & Technical Support

Posted by: mikesz.8719

mikesz.8719

I already got my reply.. My surplus gems was from the duplicate Kasmeer Staff Skin that I bought and used. So those are also legible for refund.

Gem Refund

in Account & Technical Support

Posted by: mikesz.8719

mikesz.8719

Its almost been a week now since I updated ticket, and sadly, no reply yet.

Would it be alright for me to use my 800 gems and wait for customer support to do something about the excess? or I should just wait as is?

If any GM would read this, here is my ticket number: 540347

Thank you very much.

Gem Refund

in Account & Technical Support

Posted by: mikesz.8719

mikesz.8719

Hello,

I think I got the refund I asked for the duplicate Phoenix light armor set in my bank. I got 1200 gems instead of 800, and the armor skin didn’t disappear in my bank. Was that supposed to happen?

If not, should I submit another ticket to correct this?

Thank you.