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Linking Issues/Questions [merged]

in Account & Technical Support

Posted by: mitsoxfan.7809

mitsoxfan.7809

[Incident:120907-004507]

I logged into GW2 and went to ‘Link Accounts’. Entered my GW1 account login and pw, and got a error message:

<?xml version=“1.0”?>
<Error text="callback (): TypeError: Cannot read property 'cancel' of undefined TypeError: Cannot read property 'cancel' of undefined at Templates\EJS\Account\link.approve.ejs:32:49 at Object.render (Library/core-template.js:185:15) at Object.reply (Library/sugar-reply.js:85:25) at Library/lib-troll.js:111:32 at Account/before.js:19:13 at Library/lib-troll.js:107:40 at Location/controllers.js:61:13 at Library/lib-troll.js:107:40 at Object.<anonymous> (Location/controllers.js:45:21) at Library/sugar-sts.js:125:72" line="339" module="3" code="48"/>

Hit ‘Back’ and was logged into a GW2 account page but with a totally different account name and a strange ID but saw the ‘Congratulations, accounts linked blah blah’ page. But no HoM rewards in GW2.

Upon further investigation, the ‘linking’ process somehow created a new GW2 web account with my GW1 login/pw. So I have two GW2 accounts I can log into on the GW2 website, but not the game itself. I can only play GW2 with my original GW2 account. When I try to log into the game with my GW1 login/pw, it says no games are linked to that account…

So my main GW2 account isn’t linked to a GW1 account, but the ‘pseudo’ account that uses my GW1 login/pw says it’s linked.

I’m so confused… I thought I followed the proper steps…